PLACETEL AND WEBEX INTEGRATION FOR BITRIX24

Allows you to use existing Placetel or Webex Calling accounts for incoming and outgoing calls from Bitrix24.

Calls are made via the Webex mobile or desktop application and do not require the Bitrix24 SIP connector.
Install on your Bitrix24
OUR PLACETEL AND WEBEX

INTEGRATION's advantages


Calls fully registered in Bitrix24

Outgoing calls availble from a contact, company, lead, or deal card. Information about incoming and outgoing calls is saved to the contact, company, lead, or deal card. Calls recording are saving if they're turned on and you have permissions.

Working with both Placetel and Webex calling systems

You need an active Placetel or Webex Calling license, and the Webex mobile or desktop application for calls.

Has a free trial

Before purchasing a commercial subscription, a 7-day free trial of the integration is provided. No card information requied for the trial.

Doesn't need a SIP-connector

Integration uses your current Webex mobile or desktop applications and doesn't requires a paid SIP-connector.

SIMPLE INSTALLATION

  1. Install the Placetel/Webex – application from theBitrix24 market.
  2. Open the Placetel/Webex – Bitrix24 application and click Authorize to log in to Placetel or Webex Calling.
  3. In Configure Telephony → Telephony Setting(/telephony/) set Placetel/Webex – Bitrix24 app as the Default Number for Outgoing Calls.
  4. In telephony settings (/telephony/) → Telephony Users, set Placetel/Webex – Bitrix24 as the Default Number for Outgoing Calls for each user of the application.

AND MAKING or RECEIVING CALLS

  • Call from Bitrix24 client card, deal card or lead card.
  • Call back from the incoping or outgoing call activity.
  • Call from Placetel Webex desktop or mobile application having bitrix call window and scripts opened.

subcription PRICES

UP TO 20 USERS
montly subscription
€ 20.00
per month
  • ☑️  monthly payment
  • ☑️  up to 20 placetel/webex users
  • ☑️  7-day free trial

Install Now
UP TO 50 USERS
montly subscription
€ 40.00
per month
  • ☑️  monthly payment
  • ☑️  up to 50 placetel/webex users
  • ☑️  7-day free trial

Install Now
UP TO 20 USERS
annual subscription
€ 200.00
per year
  • ✅  20% discount
  • ☑️ annual payment
  • ☑️  up to 20 placetel/webex users
  • ☑️  7-day free trial
Install Now
UP TO 50 USERS
annual subscription
€ 400.00
per year
  • ✅  20% discount
  • ☑️ annual payment
  • ☑️  up to 50 placetel/webex users
  • ☑️  7-day free trial
Install Now

FREQUENTLY ASKED QUESTIONS

How your webex/placetel integration works?

It connects your Webex or Placetel account with Bitrix24 to register calls in Bitrix24 and enables you to make calls directly from deal, lead, and contact cards.

Which Webex product is required to use the integration?

You must have an active Webex Calling or Placetel plan and use the Webex mobile or desktop application to receive calls.  Webex Meetings are not intended for regular inbound or outbound calling.

What bitrix24 plans can be used?

You can use any paid plan, whether cloud-based or on-premises. The free cloud plan is not supported, as access to the app marketplace is restricted.

Why I can't see recorded calls in Bitrix24?

To receive call recordings in Bitrix24, recording must be enabled in your Placetel or Webex Hub. In addition, the “Prevent recording download” option must be disabled on the Recordings page in the Placetel or Webex Hub. Recordings are downloaded within 15–30 seconds after the call ends.

How can I try your webex/placetel integration?

A 7-day trial license is created automatically upon the first installation of the integration. The trial license can only be used once.

OUR SUPPORT OPTIONS

Email apps@pamteh.si
WHATSAPP @pamteh.si
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